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Frequently Asked Questions

The frequently asked plumbing questions we received. Please feel free to contact us if you can't find the answer you are looking for.

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Why is my faucet leaking? 

A leaking faucet is often due to worn-out washers, O-rings, or seals within the faucet assembly. While these issues can usually be fixed with simple repairs, ignoring them can lead to higher water bills and further damage over time.

How long do water heaters typically last? 

The average lifespan of a water heater is 8 to 12 years. Maintenance tasks like flushing your tank and checking the anode rod will help to extend its life.

What should I do if I smell some gas near my water heater? 

If you smell any gas near your water heater, it’s important to leave the area immediately and contact your emergency services and your gas company. Don't try to fix a gas leak on your own, because it can be extremely dangerous.

How do I know if my sump pump is working properly? 

To ensure your sump pump is functioning, test it by pouring some water into the sump pit. The pump should activate and remove the water. Regular maintenance checks, especially before rainy seasons, can prevent malfunctions when you need the pump most.

Are there any benefits to routine drain cleaning? 

Regular drain cleaning prevents clogs, reduces foul odors, and maintains the health of your plumbing system. It can also extend the lifespan of your pipes and help prevent unexpected plumbing emergencies.

Why does my home have rusty or discolored water? 

Rusty or discolored water usually indicates corrosion in your pipes or the presence of sediment in your water heater. Flushing the system or replacing old pipes can resolve this issue. Consulting a plumber will help identify the specific cause.

How do I prevent backflow, and what is it? 

Backflow occurs when contaminated water flows backward into the clean water supply, posing health risks. Installing a backflow prevention device and having it inspected regularly by a professional can help protect your water supply.

What causes low water pressure in my home? 

Low water pressure can result from various issues, such as clogged pipes, partially closed valves, or problems with the municipal water supply. A plumber can help you figure out the cause of trouble and suggest the best course of action.

How can I conserve water at home? 

Conserving water at home can be as simple as fixing leaks, installing low-flow fixtures, and being mindful of your water usage. Efficient appliances, like dishwashers and washing machines, also contribute to water conservation.

Why does my toilet keep running? 

Running toilets are most often caused by a faulty flapper, a fill valve issue, or a problem with the float. These parts can wear out over time, leading to water waste. Simple adjustments or replacements usually resolve the problem.

How do I know if my sewer line needs replacing? 

Signs that your sewer line may need replacing include frequent clogs, slow drains, foul odors, and soggy patches in your yard. If you notice these symptoms, a professional inspection can help to determine if repair or replacement is necessary.

What are trenchless sewer repairs? 

Trenchless sewer repairs are a modern alternative to conventional methods that require digging up your yard. These techniques, such as pipe bursting or pipe lining, allow plumbers to repair or replace sewer lines with minimal disruption, saving time and restoration costs.

Is it okay if I use a chemical drain cleaner? 

While chemical drain cleaners are widely available, they can be harsh on your pipes and often provide only a temporary fix. They may also pose health risks. It’s generally safer and more effective to use mechanical methods like plungers or to have a professional clear the drain.  

What should I do if my garbage disposal stops working? 

If your garbage disposal stops working, first check to make sure that it’s plugged in and try pressing the reset button. If it still doesn’t work, check for any obstructions. If the problem persists, it’s best to call a professional to avoid damaging the unit further.

How can I tell if I have hard water? 

Signs of hard water include soap that doesn’t lather well, white mineral buildup on faucets and showerheads, and laundry that feels rough or looks dull. A plumber can test your water supply and recommend solutions like installing a water softener.

What are the signs of a hidden water leak? 

Common signs of hidden water leaks include unexplained increases in your water bills, wet spots on walls or floors, mold growth, or a noticeable drop in water pressure. If you suspect a leak, it’s best to have a professional plumber conduct a thorough inspection.

How often should I have my plumbing inspected? 

It’s a good idea to have your plumbing inspected once each year to catch any potential issues early. Regular inspections can help identify problems like leaks, corrosion, or blockages before you need a replacement.

Why does my water heater make noise? 

Noises from a water heater, such as popping or rumbling, are usually due to sediment buildup inside the tank. This can reduce efficiency and damage the heater over time. Flushing the tank regularly or having a professional perform maintenance can help resolve this issue.

Can I prevent clogged drains? 

Preventing clogged drains starts with being aware of what goes into your sinks and toilets. Avoid disposing of grease, food scraps, hair, and non-flushable items in drains. Regularly cleaning your drains and using drain screens can also help keep blockages at bay.

What should I do in case of a plumbing emergency? 

In a plumbing crisis, you'll first need to shut off the water supply of your property to prevent flooding or further damage. Then, contact a professional plumber as soon as possible to assess the situation.